Privacy policy.
How information is handled when you use this website or contact James about work in your home.
Website information reviewed: 13 November 2026.
1. Who to contact
JPH Plumbing & Bathrooms is owned and operated by James Higgins, a sole trader based at 36 Hawthorn Way, Ballyclare BT39 9EN, United Kingdom. For questions about personal information, email jhiggy2009@googlemail.com or call 07548 665013.
2. Enquiry forms and chat
Enquiry forms and the chat widget are provided by GoHighLevel / LeadConnector through Scale Suite. When they load, your browser connects to these providers, which receive technical request information such as your IP address, browser details and the page address. Information you submit, including your name, contact details and job description or chat messages, is processed through these services for JPH to respond and manage your enquiry.
These are live forms, not email drafts. Check the confirmation displayed after submitting. The chat may request consent for messages through your chosen channel; that choice is separate from optional website analytics. Pages, forms and chat can be opened without accepting the website cookie notice. Please avoid unnecessary sensitive information, payment-card details or passwords.
The providers may use cookies or browser storage for contact preferences, conversation continuity and service operation. Provider storage names, lifetimes, additional tracking and account retention settings are controlled by the service and have not all been independently verified. See GoHighLevel’s privacy policy. Ask James about retention or access to a submitted enquiry. Phone and direct email remain alternatives; messages sent to James’s Googlemail account are handled by the email providers involved.
3. Information after you contact James
If you phone or email, James receives the information you choose to provide. Enquiry information is used to respond, assess whether the work is suitable, discuss a quotation or visit and, if you proceed, manage the work. Correspondence and job records may also be needed for accounting, legal obligations or resolving a concern.
Handling a requested quotation or arranging work may be necessary to take steps towards, or perform, a contract. Business correspondence and record-keeping may rely on legitimate interests or applicable legal obligations. The precise basis depends on the purpose; any communication permission expressly selected in the GHL form or chat is separate from the website analytics choice.
No fixed business-record retention period has been supplied for publication. Ask James about retention for your particular enquiry or job. Records should be kept only as long as needed for their purpose and any applicable legal requirements. This policy does not claim that email records disappear when you close the website.
4. Website visitor analytics
For visitors in the UK, EU/EEA, Switzerland and Canada, and where the country cannot be determined, click measurement waits until analytics is accepted. For other visitors, it runs unless they reject. A Global Privacy Control signal from your browser always keeps clicks off, even after acceptance. Your choice is saved in your browser for up to 12 months.
Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone. Lovable’s analytics stores nothing on your device, does not keep IP addresses and cannot recognise returning visitors.
It records pages visited, where visitors came from, country, browser, operating system and device type, how long visitors stay, how fast pages load, errors, and which buttons and links visitors click when permitted. This site sends no additional custom activity events; error reports are included in the error information.
Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.
5. Google Maps and Google Fonts
The homepage and Contact page show a map picture hosted with this website. No Google Maps service loads automatically, and viewing the picture does not send a request to Google Maps. Clicking the picture opens Google Maps, which receives technical information such as your IP address and browser details and may use its own cookies or identifiers. Its privacy settings and policies apply there.
The website loads its Barlow and Barlow Condensed fonts from Google Fonts. This sends a request to Google with technical information such as your IP address, browser information and the referring website. The font request does not itself set Google Fonts cookies. See Google Fonts privacy information and Google’s privacy policy.
Following a Google review link opens Google’s service. Its own privacy settings and policies apply there. Telephone and email links open your chosen phone or email service, which handles the communication under its own terms.
6. Hosting, cookies and device storage
Lovable hosts this website and serves its pages and uploaded images. Hosting and network providers process technical connection information to deliver and protect the service; that is separate from the visitor analytics described above.
The privacy notice saves your analytics choice and its date in browser local storage under cookie_consent_analytics. Acceptance is remembered for up to 365 days; after 183 days we may ask again about a refusal, but optional measurement remains off unless you accept. This preference is used to honour your choice, not to identify you, and is not sent to James. See the Cookie Policy.
This site does not currently provide customer accounts, payment processing, separate advertising pixels or a newsletter subscription. GHL forms and chat have their own service storage as described above; do not assume that deleting this site’s analytics preference deletes enquiry or chat records. Your browser or email app may retain information independently.
7. Your choices and rights
Use Cookie settings in the footer to change your analytics choice at any time. Closing or ignoring the notice gives no permission. Your browser’s Global Privacy Control signal overrides acceptance. All pages, photographs, forms, phone and email links remain available without acceptance. You can also use browser controls to remove stored preferences or manage cookies on external sites.
Depending on the applicable law and circumstances, you may have rights to access, correct or erase information, restrict or object to processing, or receive a portable copy. Where processing relies on consent, consent can be withdrawn. Contact James using the details above so your request can be considered. You can also raise concerns with the UK Information Commissioner’s Office.
Privacy and cookie rules differ by country. This page describes the current website and is not a certification of legal compliance; the business should check the requirements applying to its visitors with an appropriate adviser.
8. Updates and questions
If the enquiry-delivery service or website tools change, this notice should be updated to reflect them. For the current business contact details and enquiry options, visit Contact James.