Terms & conditions.

1. The business

JPH Plumbing & Bathrooms is owned and operated by James Higgins as a sole trader. The business base is 36 Hawthorn Way, Ballyclare BT39 9EN, United Kingdom. Contact 07548 665013 or jhiggy2009@googlemail.com about any proposed work.

These pages provide general service and enquiry information. Job-specific scope, costs, arrangements and any contractual terms must be agreed directly with James. This notice does not invent a standard deposit, cancellation fee or guarantee that the business has not supplied.

2. Enquiries are not bookings

The enquiry form and chat are provided through GoHighLevel / LeadConnector. Use their Send or Submit button and check the displayed confirmation. You can also contact James by phone or email directly.

A sent message, a website visit or a view of the Thank You page does not confirm an appointment, acceptance of work or an arrival time. Agree the visit and the basis of the work directly with James.

3. Quotations, investigation and charges

Quotations for planned plumbing work, bathroom renovations and heating upgrades are free and without obligation. Emergency call-outs and fault-finding visits are chargeable.

Explain whether you are planning an improvement or need an existing fault investigated. Ask which type of visit applies and what charges are involved before agreeing to it. No fixed call-out fee, hourly rate or universal repair price is published here.

For proposed work, clarify what is included, materials, any specialist involvement and how changes to the scope or price will be agreed. A quotation is not a promise that a concealed fault can be identified without investigation.

4. Availability and emergencies

JPH offers 24-hour emergency plumbing call-outs subject to location and availability. No fixed arrival time is guaranteed. Individual customer reviews describing quick attendance are not response-time commitments for a different call.

For an urgent plumbing problem, telephone rather than relying on an email reply. Explain the location, affected fitting and whether water is still escaping. Do not place yourself at risk while taking photographs, accessing pipework or isolating water.

5. Service scope

The advertised services concern domestic plumbing, maintenance, bathroom renovations, showers, tiling, waterproofing, hot water systems, unvented cylinder work, radiators and heating upgrades within JPH’s scope.

JPH is not Gas Safe or OFTEC registered. Gas work and OFTEC-regulated oil work are not undertaken. Qualified electricians are coordinated where electrical work is needed for bathroom projects. Describe the existing installation and requested work before arranging a visit.

The named service areas indicate coverage, not a guaranteed available appointment. Give your full address or postcode and ask about attendance for your job.

6. Payment and project arrangements

Cash and bank transfer are accepted. Payment timing, any materials arrangements and the agreed price should be confirmed directly for the particular work.

No standard deposit, cancellation charge or refund schedule has been supplied for this website. Any applicable job-specific arrangement should be clear before you agree to it and must not override statutory rights. Where statutory cancellation rights apply, they remain unaffected by this notice.

7. Workmanship, insurance and concerns

James’s supplied business information states that he stands over completed work. No specific workmanship-guarantee period is confirmed for publication. Ask for written terms applicable to your work, including any product warranty, before proceeding.

Public liability insurance is held. The cover amount is not stated because the exact figure has not been confirmed. Insurance is not a substitute for a workmanship guarantee or your legal rights.

If you have a concern about work carried out, contact James with the job details and a clear description of the issue. No clause on this page excludes or limits rights or responsibilities that cannot lawfully be excluded, including applicable consumer rights.

8. Website photographs and customer feedback

Customer reviews are supplied accounts of individual experiences, not guarantees of future prices, times or outcomes. Statistics on the Reviews page describe only the displayed selection, not a live Google-wide rating.

Website photographs supplied without confirmed project details are not represented as verified before-and-after case studies. Do not assume that every visible fitting, layout or appliance is included in a quoted service.

9. Privacy and third-party links

The Privacy Policy explains enquiry submissions, chat, external services and website analytics. Links to Google or other providers take you to services governed by their own terms and policies.

10. Questions before proceeding

Contact James if you need clarification about a visit, proposed scope, quotation, charges or workmanship terms. The next step is a conversation about your home, not an automatic booking. Visit Contact James for the form, phone number and service-area information.